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Our Response to COVID-19

COVID-19 Response

At Nestlé Waters Canada, we are working hard to navigate these uncertain times, and as an essential service, our work has never been more important than it is right now as we play a critical role in delivering the products that Canadians depend on.

We have taken actions to ensure the health, safety, and well being of our employees as well as work with community partners to identify and support their needs.

Supporting our employees

The health and safety of our employees is our top priority, and we have adjusted our routines and ways of working:

  • Any employee who is feeling unwell is directed to stay home.
  • In addition to our normal strict standards, we have taken significant measures to enhance the safety & hygiene across all our operations - including our factories, offices and distribution centres - to help protect our employees and have applied social distancing across all our facilities, production lines and distribution centres.
  • We are not having any visitors in our factories during this time.
  • All of our office-based employees have moved to home-base work.


As a testament to their continuous dedication and outstanding service, we are providing additional financial support (a temporary increase of $3/hour) to all production employees at our Puslinch factory, retroactive to March 16, 2020. Salaried employees who cannot work from home will receive a bonus as well. Additionally, in the event of any temporary shutdown related to COVID-19, up to twelve weeks' full pay will be provided for all hourly and salaried staff affected by the shutdown. These benefits are applied to all Nestlé factories and distribution centres across Canada.

Puslinch Factory Giving Back

Every month, our Puslinch factory chooses a local organization to support through internal fundraising activities. During the month of March, our production, shipping, and warehouse teams collected canned goods and food for the Guelph Food Bank. They collected over 210kgs of food and a skid of water (84 cases) which was delivered to the food bank at the end of March. 

In April, the team raised money to support the Guelph General Hospital Foundation to aid front-line workers. They are raising money through a raffle items held at the factory as well as accepting monetary donations that will go directly to the Foundation.

In addition to these efforts, we have reached out to our community partners to identify what their needs are during this time. We have donated over 215,000 cans or bottles to several local food banks and shelters, including the Guelph, Cambridge and Waterloo Food Banks, Guelph Walk-In Centre, and Parkview Street Mission. We have also donated product to put into thank you gift bags that were delivered to over 1200 frontline healthcare workers. We continue to work with our community partners to support them in the ways we can.

Our Puslinch factory has also donated almost 9000 bottles to Beattie’s Distillery in Alliston Ontario, for them to use in production and distribution of the hand sanitizer they are producing and donating to front line health care workers.

Supporting communities across Canada

From a Nestlé Canada perspective, the company has donated over $2 million worth of food and beverage product to Food Banks Canada, which includes much-needed items such as bottled water, baby/infant food, and pet food. An employee matching program was set up to support our partners, Food Banks Canada and Kids Help Phone. A total of $25,000 was donated to Food Banks Canada to enable support for the tripled demand on food banks during the crisis, and $10,000 to Kids Help Phone to enable support for the increased demand to service children and youth suffering mental health issues during the crisis.

Upon request, Nestlé Canada confectionary has been sending treats to raise the spirits of frontline health care workers. In addition, Nestlé Canada has also donated $150,000 to the Canadian Red Cross to support its response to COVID-19.

We continue to donate product to shelters, food banks, and frontline workers.